Terms & Conditions | Sonia's Luxury Loons

SLL TERMS AND CONDITIONS

When booking an installation for an event with Sonia's Luxury Loons "SLL", the following document serves as reference to SLL and the Terms & Conditions. SLL highly recommends that all installations be scheduled at minimum, 30 days, however we will accept installation dates as early as 2 weeks prior to the date of your event.

If your installation is invoiced $1000 or more, it is mandatory to book 30 days prior to the installation date. Your event is not officially booked, with the date reserved for your installation, until the entire balance of the retainer fee and the Terms & Conditions are received by SLL.

There will be a due date for payments on both the retainer fee and the final payment prior to the date of installation, if applicable.

Retainer Fee

A retainer fee of 50% of the total billed, will be required in order to reserve any date(s). If the amount is not determined at the time the Terms & Conditions is received, the Client will be required to pay a retainer fee of $100

Payments Made

Payments can be made with Debit/Credit Card, Paypal, Venmo, or CashApp. We accept MasterCard, Visa, Discover, Amex. Failure to make the required payment by the given due date may result in any/all of the following:

•Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.

•The forfeiture of any payments already made.

•The release of event date and time.

•Termination of the contract.

Refunds

SSL is an event company specializing in balloon décor installations. Anyone retaining services via SLL will be required to pay a retainer fee based on the size, detail, and value of the installation. This payment is expected to be paid in full prior to any services being rendered to the Client.

No refunds are given for any payments towards the retainer fee, even if the retainer fee is not paid in full. No refunds are given for any payments made towards the remaining balance of the installation order regardless of the situation.

We understand situations arise that will either require the Client to cancel or reschedule their event, and although we are empathetic to those situations, we are unable to refund any payments made. When we accept an order, we begin working immediately on selecting the best design and décor needed to accomplish our goal, a perfect installation for your event.

The retainer fee, retains SLL for your installation and the remaining balance is used to order any materials, supplies, as well as cover any labor, traveling expenses, etc. As long as a written notification is received by SLL and the cancellations/rescheduling guidelines are followed, we are able to reschedule the installation.

Failure to inform SLL by the required time for the cancellation/rescheduling of an installation, may result in any/all of the following:

• The forfeiture of any payments already made

• The release of event date and time

• Termination of the contract

• Cancellation fees

Rescheduling & Cancellations

Rescheduling The Client has the freedom to reschedule the installation with a written 7 (seven) day notice. The Client may reschedule for any date within the next 6 months, at the convenience of SLL, without being charged a cancellation fee. The reschedule date is subject to availability. If we are unavailable, the below cancellation policies and fees will apply.

We suggest that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.

Cancellations The Client has the freedom to cancel at any time without receiving a cancellation fee, so as SLL receives a written notice within 7 days. If a written notice is not received by Client within 7 days of the scheduled installation, the Client will assume a $200 cancellation fee.

Please be aware, any and all payments made towards any of the following, including but not limited to; retainer fee, materials, supplies, labor, etc. will be forfeited and considered non-refundable.

Reductions & Changes

Removing or adding décor to an installation can not be done after the Terms & Conditions have been signed. A separate order may be placed for any additions the Client wishes to have for the event, however it is at the sole discretion of the Creative Director, whether or not that order is accepted or declined.

If the new order is accepted, it will be subject to the entire Terms & Conditions, as stated in this agreement. This includes 50% of the total balance of the order as a retainer fee. Venues It is the Client’s sole responsibility to confirm if the venue allows; helium tanks, helium balloons, tall structures, wall hangings, tall ladders, etc. prior to any payment made to SLL.

If the Client fails to confirm the venue’s rules for balloons, helium tanks/balloons, wall hangings, tall ladders, etc. prior to making any payment(s), said payment(s) will be forfeited and considered non-refundable.

Venue Access

It is the Client’s responsibility to make arrangements for SLL to gain/maintain access of the venue. The Client is also responsible for obtaining any permits, access passes, gate/room access cards, wristbands for entire staff, as well as notify SLL of any room changes within the venue, if applicable, with at least 24 hours notice.

Access arrangements apply to access prior to the event for installation, as well as access to strike, if applicable, or breakdown any props, designs, equipment, etc. If props/designs/equipment are transported by the Client, the Client may return said items to SLL the following day.

Personal Residence

If the location of the event is located in a personal residence, the above installation times still apply. The access requirements are still applicable in regards to allowing SLL and teams access to make the installation.

The Client understands that installations are done using an array of options including but not limited to command strip, removable wall mounts, etc.

If there is a preference in method of installation, please inform SLL when signing the Terms & Conditions as it will need to be documented in the invoice.

Event Details The Client is responsible for seeing that the venue has Sonia's name and contact number on file for two reasons;

That Sonia needs to have a point of contact at the venue in the event a change has occurred on our end, we have a way to relay that info, possibly find a resolution if applicable.
In the event the point of contact at the venue needs to reach Sonia to inform SLL of a change, it makes the communication process easier. This also allows for the Client to not be inconvenienced on the day of installation as well.

Installations

Sonia oversees the installation should receive any permits, access passes, gate/room access cards, wrist bands, etc, 24 hours prior to the date of installation to ensure access to the venue. If access is denied at any time, for any reason, including failure or lack of communication, it will result in items not being installed punctually or adequately, and possibly not at all. If this occurs, the Client agrees that SLL will not be held liable.

If any orders are of intricate detail, large capacity, or for any other reason that requires more than 4 hours for installations, they will be documented and adhered to in order to receive a quality installation. Please see pricing for delivery and installation fees. Please see pricing for delivery and installation fees.

Ownership of Equipment & Materials

All equipment, materials, and props used for the installation, are the sole property of BB and are used on a rental basis only.

Client is responsible for access to retrieve said equipment, materials, and props after the event. • Signing the Terms & Conditions makes the Client solely responsible for the equipment, during and after the event, until surrendered back to SLL.
Failure to do so, will result in the Client accepting sole responsibility for the property of SLL and agrees to have the card on file charged or be sent an invoice and agrees to pay it.
Any damage or vandalism that occurs to any of the property of SLL during the event, including any damage or vandalism that occurs due to the Client’s guests, will result in the Client accepting sole responsibility for the property of SLL and agrees to have the card on file charged or be sent an invoice and agrees to pay it. This includes but is not limited to misuse, theft or disasters (fire, flood, earthquake).

Balloon Float Time Your balloon décor will be designed around the specifications of your event.

Latex balloons have an approximate float time of 12 hours.
Mylar/Foil balloons have an approximate float time of 1 week.
There are many variables that can affect the float time of your balloon décor including but not limited to weather, rain, wind, extreme heat.
Please be aware of this if you are reserving a date for an outdoor installation. Outdoor Events

*****WE DO NOT CANCEL FOR BAD WEATHER UNLESS DEEMED DANGEROUS WEATHER OR A NATURAL DISASTER***** *****BY LOCAL STATE / GOVERNMENT OFFICIALS*****

By signing the Terms & Conditions, the Client acknowledges that some balloon décor may be affected by temperature and humidity, something that SLL can not be held liable for.

SLL will not be held liable for the reaction of any balloon décor to the weather or uncontrollable acts of nature including but not limited to rain, wind, or extreme heat.

SLL NEVER guarantees perfect results for any installation done outdoors or in these uncontrollable situations.

In the event there is a situation that prevents the Sonia from installing the balloon décor in the original location at a venue, Sonia is able to move the balloon décor to that location (still on site at original address) and attempt to complete the installation.

It is the Client’s sole responsibility to have an alternate location available and ready in the event the original location is not able to be utilized. Failure to do so will cause the payments to be forfeited and considered non refundable.

SLL will however, not be able to guarantee a quality and perfect installation due to last minute setup changes, but will promise to do everything possible to ensure it is as close to perfect as physically possible.
The Client is responsible for locating an alternate location to setup as well as ensure access to SLL.

If dangerous weather or a natural disaster occurs that causes the venue to close and prevents the event from taking place, the Client may reschedule the installation for a different date, within the next 365 days.

Dangerous weather and natural disasters are only accepted if acknowledged by a local state/government official.

If the Client cancels the event due to rain or other bad weather, not designated as “dangerous weather” or “natural disaster”, the Client understands that the payments will be forfeited and considered nonrefundable. The payments will not be transferable.

SLL agrees to be present and ready for installation even if it is raining, snowing, or displaying any other type of “irregular” weather, with the exception of road closures.

Pricing & Fees

All pricing regarding the entire order including but not limited to; retainer fee, delivery fee, installation fee, striking fee, cancellation fee, etc. will be documented during the booking stage. All payments made towards any and all of these charges are non refundable.

Please make sure you have communicated the necessary details to any other vendors you may be working with prior to booking with SLL. Retainer Fee 50% of total order for installation (Case by case basis)

Delivery Fee , please contact us.)

Full Service Installation Fee - 30% of total order

Striking Fee - Must be paid for prior to the event and documented $200 flat fee to return to remove balloons and or pick up equipment.

Cancellations are Non-refundable, Reschedule Only

Display & Promotion

By signing the Terms & Conditions, the Client agrees that SLL may use the decorated display including vide recordings and photographs for usage on the official SLL website, including but not limited to social media networks, flyers, billboards, displays, commercials, and any other form of promotional marketing.

All designs/displays installed by SLL are the property of SLL, in return SLL reserves the right to utilize any/all photographs and video recordings as deemed necessary, for promotional use. This also includes any personal photographs or video recordings taken by the Client or the Clients’ guests. Sonia reserves the right to include the official SLL logo on any personal photographs or video recordings made, from an SLL installation.

SLL also reserves the right to refuse to use any photographs or video recordings made by any of the following, including but not limited to; SLL, the Client, the Clients’ guests, photographers, videographers, venue personnel, or any other vendors.

Vendors & Event Coordinators

SLL is focused on making balloon décor that stands as an unforgettable piece in your event. Our main focus is providing exceptional service and installing a quality design. We strive for perfection and in return, we expect all vendors or event coordinators who are working together to create this unforgettable event, to expect nothing less than perfection as well.

With that being said, all vendors and event coordinators can be referred to the Client.

SLL is not responsible for assisting other vendors in tasks related to their designated field.

SLL is responsible for maintaining a safe and healthy work space, installing the balloon décor, striking and disassembling if applicable, and cleaning up the workspace utilized by SLL.

SLL is not responsible for poor services rendered by other vendors. It will be the Client’s responsibility to settle any discrepancies with the vendors directly.

SLL will not refund any payments made due to other vendors hindering or becoming detrimental to the progress and quality of the installation.

SLL expects any Client working with an Event Coordinator to ensure their coordinator is abreast of the installation arrangements prior to the day of the event. Independent Contractor The Terms & Conditions are not to be misconstrued as an employment agreement in any way. SLL and Sonia, as well as the team and/or any vendors accompanying Sonia's functions solely as Independent contractors.

The Client understands that Sonia is a professional and does not need to be supervised during the installation of the balloon décor.

Safety In the event SLL or Sonia deems the event or the installation to be unsafe, Sonia has the authority and obligation to refuse service of the installation until the unsafe situation is made safe again.

If the Clients guests or other vendors have made the installation or location unsafe, the Client assumes full responsibility and pays any fees for travel, rentals, staff, etc. If this situation occurs, SLL will leave all balloon décor onsite for the Client and will remove themselves and all property, equipment, staff, etc. from the property immediately.

If ever there is a safety issue such as this, SLL will exercise our right to refuse service and the Client/Client’s guests will be blacklisted.

Please be advised that prices are subject to change without notice.

By signing the Terms & Conditions document and or submitting payment, I certify that I have read this document in its entirety, I fully understand and agree with this agreement.

I also understand my role as a Client and Sonia will play in the installation for my event.